Phone line opens for applicants on the set date and time.

Applicants leave their name, phone number, and address.

Calls are returned in the order received.

Staff confirm initial eligibility (age, home type, location).

Applicant provides required documents:

• Proof of homeownership in Montgomery County, TN

• Photo ID and proof of age (62+)

• Proof that property taxes and mortgage are current

• Verification of income for all household members

• Documentation to show no liens on the property

Background and sex offender check conducted.

Habitat staff schedule a home inspection.

Critical safety, accessibility, and livability issues are identified.

Repairs are prioritized based on health, safety, and independence needs.

Habitat matches available funding to the most critical needs.

Homeowners do not choose contractors; Habitat assigns qualified, approved contractors.

Contractors are briefed on professionalism, safety, and homeowner interaction expectations (per Contractor Agreement).

Contractors complete agreed-upon repairs and modifications.

Work must comply with safety and quality standards.

Contractors are responsible for cleanup, communication, and maintaining professionalism.

After work is completed, Habitat staff perform a final inspection.

Homeowner reviews the work and provides sign-off.

Any corrections or adjustments are made before project closure.

Homeowner receives confirmation of project completion.

Habitat documents project outcomes for reporting and funding purposes.

Homeowner continues living safely and independently in their home.